When your vehicle has been in an accident or suffered damage, finding the right auto body shop to handle the repairs is crucial. The quality of the work and the customer service you receive can make all the difference in getting your car back on the road safely and efficiently. As a family-owned business serving the Northern Kentucky and Greater Cincinnati area for over 25 years, Boruske Brothers Collision Center knows what it takes to be a top-notch auto body shop. Here are some key things to look for when choosing where to get your vehicle repaired:
Certifications and Expertise
One of the most important factors to consider is the shop’s certifications and expertise. Look for an auto body shop that is I-CAR Gold Class certified, which means the technicians have undergone extensive training and testing to demonstrate their proficiency in the latest repair procedures and equipment. Shops with this certification have shown a commitment to providing the highest level of technical expertise.
Additionally, check if the shop specializes in repairing certain makes or models, like luxury vehicles or electric cars. Repairing advanced or specialized vehicles requires specific knowledge and tools, so an expert in that area would be ideal. At Boruske Brothers, our technicians are highly trained to work on all makes and models, including luxury brands and electric vehicles.
Quality of Parts and Materials
Quality parts and materials are essential for ensuring a safe, long-lasting repair. An ethical auto body shop will use original equipment manufacturer (OEM) parts or high-quality aftermarket parts that meet or exceed OEM standards. Beware of shops that use cheaper, lower-quality parts just to save money.
At Boruske Brothers, we only use OEM or OEM-approved parts in our repairs. We believe in doing the job right the first time, not cutting corners. Our clients can trust that their vehicle will be restored to its pre-accident condition using the best quality components available.
Warranty and Guarantees
A reputable auto body shop should stand behind their work with a comprehensive warranty. Look for a lifetime warranty on all repairs, which covers both the parts and labor. This demonstrates the shop’s confidence in the quality of their workmanship.
At Boruske Brothers, we offer a lifetime warranty on all of our collision repair services. If any issues arise with the work we’ve done, we’ll make it right at no additional cost to the customer. Our commitment to excellence is backed by this industry-leading warranty.
Customer Service and Communication
Auto body repairs can be a stressful process, so excellent customer service is a must. The shop should provide clear communication throughout the repair process, keeping you informed of the status and any issues that arise. They should also be responsive to your questions and concerns.
At Boruske Brothers, we pride ourselves on our personalized customer service. From the moment you step through our doors, our friendly staff will guide you through every step of the repair process. We’ll provide regular updates, answer all of your questions, and do whatever it takes to make this experience as smooth as possible for you.
Convenient Location and Amenities
Consider the shop’s location and the amenities they offer. A convenient location close to your home or work can save you time and hassle. And features like shuttle service, rental cars, and online appointment scheduling can further simplify the repair process.
Boruske Brothers has two locations in the Northern Kentucky/Greater Cincinnati area – one in Dayton, KY and one in Anderson, OH. Both shops are easily accessible and offer a range of customer-friendly amenities. We even provide complimentary pickup and delivery service so you don’t have to worry about arranging transportation.
Positive Reputation
Finally, look for an auto body shop with a strong, positive reputation in the community. Read online reviews, ask friends and family for recommendations, and check the shop’s credentials with the Better Business Bureau. A shop that consistently delivers excellent service and quality workmanship will have a long-standing, stellar reputation.
Boruske Brothers has been family-owned and operated since 1993, and we’ve earned a fantastic reputation over the past 25+ years. We’re proud to have received numerous 5-star reviews from our satisfied customers, who consistently praise our expertise, customer service, and commitment to excellence. When you choose Boruske Brothers, you can feel confident you’re getting the best care for your vehicle.
In conclusion, selecting the right auto body shop is crucial for ensuring your vehicle is properly repaired after an accident or damage. Look for certifications, quality parts, comprehensive warranties, outstanding customer service, convenient amenities, and a proven reputation for excellence. At Boruske Brothers Collision Center, we meet all of these criteria and more. Contact us today to schedule your free estimate and see why we’re the trusted collision repair experts in Northern Kentucky.
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